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Cancellations / returns

Consumers have a statutory right to cancel for any reason during the periods set out below and receive a full refund. You will receive a full refund of the price paid for the products in accordance with our Refunds Policy.

 

Your statutory right to cancel a Contract if your contract is for a single product starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends 14 working days after receipt of the products by you. You must return the product to us unopened in order to receive the refund, unless it is being returned due to a fault.

 

Your statutory right to cancel a Contract if your contract is for multiple products to be delivered on separate days starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends 14 working days after receipt of the last of the separate products by you. You must return the products to us unopened in order to receive the refund, unless they are being returned due to a fault.

 

To cancel a Contract, you must inform us in writing e.g. by emailing ask@fragranceexpert.com. If the products have been delivered to you, you must also return the products to us as soon as reasonably practicable. All returns (provided the product is unopened and unless it is being returned due to a fault) is at your own cost.

 

Because you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this provision or anything else in these Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

Our Refunds Policy

If for any reason you are dissatisfied with any product, simply follow the directions below to return the product within 14 working days after receipt of the products by you, and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used. Send the items back to:

 

FragranceExpert Ltd - RETURNS

Amertrans Park

Bushey Mill Lane

Watford, Herts

WD24 7JG

UK

 

Please contact our customer service team before returning any item and to confirm whether your delivery costs will be included in the refund or not. We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase. Refunds will be processed without undue delay.

 

Please note we are unable to refund any items after the 14 working days’ time limit. This does not affect your statutory rights.